Handyman Matters, the Denver-based residential and commercial professional
handyman franchise organization, has completed more than a quarter
of a million jobs in its first seven years of operation. In an industry
that once seemed to be regarded largely as a group of out-of-work
laborers simply looking for ways to earn money, the company has
helped to bring dignity and respect to its industry by raising the
standards of professionalism, craftsmanship, skill, customer service,
Handyman Matters began as a home-based business in 1997 and, after
years of refining its principles and practices, still regards "the
simplicity of treating people right" as the cornerstone of
its international franchise operation.
An employee owned and operated company, Handyman Matters specializes
in small to medium size projects, from repairing a torn screen to
completely remodeling a bathroom or other room, with all jobs guaranteed
for one year. "I started the business in the basement of our
family home," explains Andy Bell, the president and founder
of Handyman Matters. "Every time I showed up on time and did
I good job I would be offered more work in that customer's home.
Before long, our Denver operation grew to a crew of 50 handymen.
We knew we were on to something, so we began franchising the concept
in 2000 to expand nationally and begin to leverage the talent and
experience from other operators and areas of the country to make
the system more competitive. That was the turning point for Handyman
Mr. Bell had previously spent some 16 years in the restaurant industry,
a business he describes as "frequently terminal for families
and relationships." He began recruiting only qualified and
skilled craftsmen and tradesmen, conducting rigorous interviews,
testing and background checks, verifying references, and requiring
skill assessments and continued training to insure the consistency
and quality of every crew dispatched to a job.
The company's name originated when Mr. Bell decided that being
a handyman should count for something more - something different
than just workers doing a job. The quality of the work showed the
quality of the company and that matters.
"What makes Handyman Maters unique from other handyman companies
is that the people who work with us are the strength and the difference
that no one else can replicate," said Mr. Bell. "Basic
management skills have always focused on the people in order to
advance the overall organization and we continue in that same spirit
today. Our mission is to pride ourselves on maintaining reputable,
ethical business practices, quality job performance, and superior
customer service. We are also extremely cost-competitive."
Handyman Matters crews are qualified, licensed, bonded and insured.
They are committed to core values and ethics. The latest software
tracks handyman skill assessments to maintain levels of efficiency
Currently with 73 franchises operating in 26 states, Handyman Matters
is projecting it will grow to some 90 units next year and expects
to have 330 franchises in place by the end of 2007.
So much of maintaining a successful handyman business is about
providing real customer service, not just showing up for a job.
With a solid growth record, high marks in customer service and satisfaction,
and ambitious plans to continue growing in the years ahead, Handyman
Matters is a company that makes a difference because what it does.