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New Report Looks at Franchisee Satisfaction at Food Brands. - A report out today from Franchise Business Review takes an in-depth look at food franchise opportunities and ranks companies based on the satisfaction of franchisees. ... [more] 22 Sep, 2014
Tim Hortons picks Maplewood for first of 40 local restaurants. - ST. LOUIS: Canadian doughnut and coffee chain Tim Horton has finally identified the location of its first local restaurant in the region: Maplewood. ... [more] 20 Sep, 2014
California bill would help protect franchisee business investments. - Among other things, the pending legislation known as SB 610 would require a franchisor that terminates an agreement without a material breach to compensate the franchisee for the fair value of their business... [more] 19 Sep, 2014
Dunkin’ Brands sees potential for nearly 20K domestic units. - It was a full day in Dallas Wednesday for Dunkin' Brands investors, who were versed on the company's menu, marketing, mobile and expansion plans during its Investor Day event. ... [more] 19 Sep, 2014
120-year-old Raleigh firm bought by franchisee of Utah company. - Commercial Printing Co., one of Raleigh’s oldest printing services, has been bought by a franchisee of a Utah company. ... [more] 19 Sep, 2014
Hyatt Hotels to sell 38 hotels as franchises for about $590 million. - Hyatt Hotels Corp said it will sell as franchises 38 select service hotels to a company organized by Lone Star Funds for about $590 million. ... [more] 18 Sep, 2014
West Coast Franchise Expo coming to Anaheim. - More than 200 franchise brands will be represented at the West Coast Franchise Expo scheduled for Oct. 23-25 at the Anaheim Convention Center in California. ... [more] 18 Sep, 2014


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‘Konichiwa!’ Canada Welcomes Popular Japanese Restaurant, ‘Edo Japan’. - Teppanyaki-style restaurant 'Edo Japan' opened Sept. 19 its 30th Calgary restaurant located on the 36th street N.E. Marlborough Mall pad site. ... [more] 19 Sep, 2014
Franchisees fear footing Tim Hortons takeover bill. - Some of Tim Hortons Inc.’s franchise holders are concerned about Burger King Worldwide Inc.’s $12.5-billion bid for the doughnut chain, fearing the new debt-laden owner will find ways to squeeze them. ... [more] 18 Sep, 2014
FranWorks Strengthens Its Local Social Presence with Reshift Media’s Social Brand Amplifier. - The FranWorks Group of Companies has teamed up with Reshift Media to power a network of localized Facebook pages for their Elephant & Castle, Original Joe’s, and State & Main locations across Canada and the... [more] 17 Sep, 2014


Sign of time as business busts £1m barrier. - A family run franchise is recruiting more staff as it prepares to pass the £1m sales barrier. ... [more] 23 Sep, 2014
Lessons business is swimming with the franchising tide. - A franchise business founded by an entrepreneurial couple in Altrincham 17 years ago is about to break through the £4m turnover barrier for the first time. ... [more] 22 Sep, 2014
Finalists Focus: Young Franchisee of the Year. - The bfa HSBC Franchisee of the Year Awards take place on 2 October, with 19 finalists vying to win one of six categories and one of those six being named the UK’s Franchisee of the Year 2014. ... [more] 18 Sep, 2014


Marks & Spencer to open 15 franchise stores across Finland and Norway. - Marks & Spencer has agreed new franchise partnerships with two of Scandinavia’s leading retail operators, which will see it open 15 new franchise stores across Finland and Norway in 2016. ... [more] 17 Sep 2014


Pizza Hut Opens First Restaurant in Africa. - Pizza Hut, a division of Yum! Brands, today announced the opening of its first restaurant in Johannesburg, South Africa. ... [more] 17 Sep 2014


Kip McGrath loses fastest growing SME title. - Kip McGrath Education Centres has been disqualified from the 2014 Crowe Horwath-SmartCompany awards. ... [more] 23 Sep, 2014
Famous Fish Co by Costi takes on franchising. - The Famous Fish Co by Costi business is set to bring fresh seafood to more Australians than ever, with Steve Costi announcing the brand’s foray into franchising. ... [more] 22 Sep, 2014
Franchised brands recognised among nation’s top SMEs. - Kip McGrath Education Centres and Plus Fitness both received top honours at the 2014 SmartCompany Crowe Horwath Smart50 Awards on 17 September. ... [more] 18 Sep, 2014
Wendys says it’s committed to its franchisees as Victorian stores advertised for as little as $59,000. - A number of Wendys Victorian franchisees have been listed for sale on online marketplaces over recent weeks, just days after Singapore-based Global Yellow Pages subsidiary Global Food Retail Group... [more] 17 Sep, 2014
Shock as real estate franchise enters financial planning market. - One of the country's biggest real estate agencies, Ray White, has stunned the financial services industry by setting up a financial planning arm at a time when the sector is suffering from a crisis in confidence... [more] 17 Sep, 2014



Cooks concludes Indonesia deal for Esquires. - Cooks Global Foods has successfully signed the contract for an Esquires Coffee master franchise in the burgeoning Indonesian coffee market. ... [more] 23 Sep 2014
Home-grown franchises see 20% revenue growth, 5% failure rate. - With a low failure rate of 5 percent only, homegrown franchises are expected to grow 20 percent this year, both in terms of sales and number of franchising concepts. ... [more] 19 Sep 2014
EuroKids Targets 165 Franchisees By 2014 End. - EuroKids International Pvt. Ltd is looking at adding 165 franchisees by the end of this year. ... [more] 18 Sep 2014
Di Bella Coffee begins second innings in India. - A year after snapping ties with local partner Sachin Sabharwal, Di Bella Coffee, one of Australia’s leading cafe chains, has begun its second innings in India. ... [more] 18 Sep 2014


Figaro Coffee forays in Middle East. - Homegrown coffee chain Figaro Coffee Company is expanding its presence in the Middle East with the signing of the master franchise agreement with the FBA Group of Qatar. ... [more] 22 Sep 2014


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Feature Article

Is Franchisee Satisfaction Building or Burning Your Franchise System?
by Dr Callum Floyd
Franchisee satisfaction is a crucial measure for franchisors. This article covers why franchisee satisfaction is important, including key consequences. The contributors to franchisee satisfaction are also explored.
[read article]

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